SkyTECH has been successfully maintaining a critical application that essentially tracks customer satisfaction and after-sales-service for a leading airline. Our solution is an integrated client-server application that monitors and processes complaints received through the customer helpdesk regarding their experience at airports, in flight and with baggage.

SkyTECH has worked on generation of Management Reports in its endeavor towards developing a solution that seamlessly integrates all the vital applications pertaining to Departure Control, Loyalty and Reservations.

Experts at SkyTECH have actively led the migration and maintenance of a key application that enables account executives of a client airline to enter and analyze customer travel data and create revenue-based analysis models to define the discounts and incentives for a CVA (Corporate Volume Agreement). The system produces standard evaluation metrics/reports for assessing the model. In addition, the application automates the approval process required for a CVA model prior to agreement generation.